Frequently Asked Questions

I can’t find a way to buy a hearth pad on your website.

Our website is an informational site only. We sell through a network of dealers and distributors. Please email info@americanpanelhearth.com for assistance in locating a dealer near your town or find a dealer here.

What is the difference between Type 1 and Type 2?

All of our traditional hearth pads are Type 2 only, providing both ember and thermal protection. Our steel Ember Defender pads are Type 1 only, providing ember protection only. All pads are tested and approved under UL1618 testing guidelines.

How thick are the hearth pads?

Original Edge framed hearth pads less than 54″ are 1″ thick (slates in these sizes vary from 1-1/8″ to 1-1/4″ thick), and all Original Edge frame hearth pads 54″ and greater, as well as all sizes in our Colonial Edge framed pads, are 1 1/4″ thick (slates in these sizes vary from 1-3/8″ to 1-1/2″ thick). Ember Defenders are made with 10-gauge steel and are approximately 1/8″ thick.

How high are the pedestals?

Tile and slate pedestals are 6″ high. Spartan Shield pedestals are 1″ thick.

Can I order a custom size hearth pad?

Yes. We are happy to do custom sizes, but they cannot exceed 60″ in length or width. All of our pads are made using 45° and 90° angles. We do not have the capability of creating a pad with angles different from these.

Will you build a hearth pad with my tile?

Absolutely. Just know that shipping small amounts of tile can be problematic if some or all of the tile is damaged. It also creates an issue when we ship the completed hearth out. Again, if it is damaged and we need to build another one, more tile will need to be shipped to us.
When you have determined the square footage for your pad, remember to provide us with the grout needed for your project.

I need a hole cut in my hearth pad, is this possible?

Yes, we can cut a hole in the hearth pad or wall pad according to the specifications you provide. We will render a drawing for your approval before proceeding with the project.

How long does it take to get a hearth pad?

Please anticipate 14 business days January-July and 21 business days August-December. We will always try to adhere to these time frames; however, during the peak of our busy season, the 21 business days may be slightly longer. These time frames do not include shipping.

Is the cost of shipping included in the price of the hearth pad?

No. We will provide an estimated freight charge on the Sales Order/Acknowledgement. We will invoice freight in addition to the hearth pad, or the order will ship freight collect, and the freight company will collect the cost of freight at the time of delivery or by invoicing you directly. Regardless, make sure the freight charges are very close to the quoted cost on the Sales Acknowledgment.

Where will my order ship from?

Depending on where your dealer is located, your order will ship from Sandy, Oregon, or Grand Haven, Michigan.

I live close to Grand Haven. Can I pick up my order? 

Yes. We have many Michigan and Indiana customers that come to the facility to pick up their order. Please let us know when you order that you’ll be driving over. Please note that we do not have a showroom for browsing purposes. If you are a homeowner and working with a dealer, they should have a display rack with samples for you to view our tile and slate options.

Do you sell directly to individuals that don’t want to buy from a dealer?

No. We only sell through our extensive distributor and dealer network. Find a dealer here. If you do not find a dealer near you, please call 1-800-557-6162 or email info@americanpanelhearth.com, and we will locate a dealer for you.

Can I email my order to American Panel?

On our Dealer Resources page, you can click on the PDF of our order form and fill that out. Please email it to akreiser@americanpanelhearth.com

I bought a hearth pad in the past and would like to add the same tile to the surrounding area. Can I buy matching tile or slate directly from you?

Please check with us to see if the tile is still available. If you do not see the matching tile on our Color Options page, it has likely been discontinued. If your pad was made with one of our slate options, please note that slates vary in color and texture and may not match your existing pad.  

What paint should I use if the frame on my pad gets scratched? 

We suggest you use Rust-Oleum®, Textured, in black.
Rust-Oleum Black