Our website is an informational site only. We sell through a network of dealers and distributors. Please email firstname.lastname@example.org for assistance in locating a dealer near your town or find a dealer here.
All of our traditional hearth pads are Type 2 only, providing both ember and thermal protection. Our steel Ember Defender pads are Type 1 only, providing ember protection only. All pads are tested and approved under UL1618 testing guidelines.
Original Edge framed hearth pads less than 54″ are 1″ thick (slates in these sizes vary from 1-1/8″ to 1-1/4″ thick), and all Original Edge frame hearth pads 54″ and greater, as well as all sizes in our Colonial Edge framed pads, are 1 1/4″ thick (slates in these sizes vary from 1-3/8″ to 1-1/2″ thick). Ember Defenders are made with 10-gauge steel and are approximately 1/8″ thick.
Tile and slate pedestals are 6″ high. Spartan Shield pedestals are 1″ thick.
Yes. We are happy to do custom sizes, but they cannot exceed 60″ in length or width. All of our pads are made using 45° and 90° angles. We do not have the capability of creating a pad with angles different from these.
Absolutely. Just know that shipping small amounts of tile can be problematic if some or all of the tile is damaged. It also creates an issue when we ship the completed hearth out. Again, if it is damaged and we need to build another one, more tile will need to be shipped to us.
When you have determined the square footage for your pad, remember to provide us with the grout needed for your project.
Yes, we can cut a hole in the hearth pad or wall pad according to the specifications you provide. We will render a drawing for your approval before proceeding with the project.
Please anticipate 14 business days January-July and 21 business days August-December. We will always try to adhere to these time frames; however, during the peak of our busy season, the 21 business days may be slightly longer. These time frames do not include shipping.
No. We will provide an estimated freight charge on the Sales Order/Acknowledgement. We will invoice freight in addition to the hearth pad, or the order will ship freight collect, and the freight company will collect the cost of freight at the time of delivery or by invoicing you directly. Regardless, make sure the freight charges are very close to the quoted cost on the Sales Acknowledgment.
Depending on where your dealer is located, your order will ship from Sandy, Oregon, or Grand Haven, Michigan.
Yes. We have many Michigan and Indiana customers that come to the facility to pick up their order. Please let us know when you order that you’ll be driving over. Please note that we do not have a showroom for browsing purposes. If you are a homeowner and working with a dealer, they should have a display rack with samples for you to view our tile and slate options.
No. We only sell through our extensive distributor and dealer network. Find a dealer here. If you do not find a dealer near you, please call 1-800-557-6162 or email email@example.com, and we will locate a dealer for you.
Please check with us to see if the tile is still available. If you do not see the matching tile on our Color Options page, it has likely been discontinued. If your pad was made with one of our slate options, please note that slates vary in color and texture and may not match your existing pad.
We suggest you use Rust-Oleum®, Textured, in black.